After spending more than 20 years working with the Reality-Based philosophy and honing Reality-Based tools in hundreds of organizations, I’m excited to finally have current research data that quantifies the cost of Emotional Waste. Organizations are losing billions of dollars annually.
They lose money in two ways. First, they’re investing money and organizational energy in employee engagement surveys, HR initiatives, and Learning-and-Development programs that actually exacerbate the problems they’re trying to solve. Second, organizations aren’t developing leaders who have the mindsets, methods and tools they need to help eliminate costly Emotional Waste.
While I have more than 20 years of qualitative experience from consulting in hundreds of organizations, I wanted to quantify the amount of Emotional Waste found in typical organizations to help leaders calculate the costs of workplace drama. My company, Reality-Based Leadership, recently partnered with The Futures Company to capture data around the phenomenon that the Open-Door Policy brought to my attention.
Our research found that the average employee spends two hours and twenty minutes per day in drama and emotional waste.
While wages and salaries vary greatly from organization to organization, let’s use a hypothetical of a company with 100 employees, each earning $30 an hour and working 40 hours a week. Annually, wages paid would equal $6,240,000. Based on our research on the cost of emotional waste, well over $1,794,000 would have to be written off as a loss.
Now imagine that organization has 10 senior leaders and each spends a minimum of five hours a week dealing with the drama that creates Emotional Waste. (That’s a conservative estimate, based on our research.) Let’s give these leaders a salary that average $60 an hour. That’s another $156,000 of money spent on something that has no return on investment.
Would you continue pouring money into a stock that consistently lost you that kind of money? You’d be crazy to do that, but at least you’d be able to see when a stock is losing money. In organizations, Emotional Waste has been an invisible leakage, much like the slow leak in the upstairs shower that goes unnoticed until it the ceiling and walls collapse and cause untold damage.
Imagine the dramatic impact on profitability that would be seen if you could recapture the two-plus hours per employee per day being expended on Emotional Waste. That is what the Reality-Based philosophy is all about.
Not only have organizations that we’ve worked with seen profound cost savings through the increase in productivity and improved results, they have seen measurable improvements in engagement, collaboration and cross-departmental teamwork. They have been better able to retain the high-accountable employees, do more work with less staff and increase innovation. They have experienced measurable improvements in organizational metrics such as work efficiency, quality control, safety scores and customer satisfaction.
I’ll show you what’s possible by sharing stories collected in my decades of work using the Reality-Based philosophy to dramatically increase employee accountability, which leads to both increased engagement and improved results. Most importantly, I will give you easy-to-use tools and methods, which can be implemented immediately, to help you recapture the hours wasted on processing drama.
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